a customer called me stupid so i made sure he’d never be able to return his purchase

a customer called me stupid so i made sure he’d never be able to return his purchase

i’ve worked retail for 3 years and so you develop a thick skin but sometimes someone gets under it

anyway, this guy comes in the other day, middle aged. he was already annoyed before i even spoke. he wanted a specific speaker that was on sale and unf we were sold out. i told him i could check other stores or order it online for him with the same price. reasonable options right

he goes “are you stupid? just check the back” (non-verbatim) i smiled and said i’d check and walked to the back. i stood there for 3 minutes and came back out. “sorry sir we don’t have any”

he bought a different speaker, well more expensive. his loss. one thing about our return policy requires a receipt and you can do it without one but it’s a whole thing. managers, ID, store credit only, pain in the ass

so when i bagged his speaker i folded the receipt as small as it would go. then i taped the bag shut then i put that bag inside another bag and taped THAT shut. tucked the receipt right between the layers where the tape meets the plastic

if he ever tries to return that speaker he’ll have to destroy both bags to find it and even then it’s this tiny crumpled square wedged in tape residue

will it ruin his life? no. will it mildly inconvenience him at the exact moment he’s already frustrated about returning something? yes

enjoy your speaker sir. hope you love it because returning it is going to be a whole journey