Congratulations on your wedding and your 1st DUMB mistake as newlyweds
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I kid you not this happened to me 1 night.
A couple drove into my entrance, they both were still in their wedding attire and dress. They wanted to check in, this was their wedding night. So far so good, I said congrats to the newlyweds and I started my check in. I asked for their ID and Credit Card. They said they didn’t have it. I chuckled a bit because I thought we were still in a funny mood, making small talk and light jokes. But no they said they didnt have it. They explained that this reservation was the wedding gift from her family and friends, everything is paid already.
“True but to check in a hotel, you still have to present ID and credit card” i said.
“I dont have it” they said.
“Then you can not check in” i replied.
“But it’s my wedding night” the bride responded, as if that is ultimate hall pass for her to do whatever she wants.
I then looked at the groom, “wait a minute, you drove here, where is your driver license?”.
“I left it at home”.
“And where is home?” I asked.
“In xx town”.
“You mean to tell me that you drove 2 hours from Xx town, on the highway and you dont carry driver’s license? What if you get stopped by police, or u need to go to hospital or CHECK IN A HOTEL? U know that is an offense, right? driving without carrying your license” I lost it with this guy.
“But it’s our wedding night”.
Lady, as if that would allow you to be above the laws.
At this point, I decided that i wouldn’t check them in. But then one of my high tier member guests passed by. She complimented the bride and her dress. Then the couple plead to this lady, asking her to check in for them and put down her own credit card for inc. To my surprise, She was nice enough to agree to it. However, I, being diligent as I am, informed and emphasized her that the Incidental fee would be charged out of her card should this couple damage the room or something. She agreed to it.
They checked it, thanked to the high tier member.
30 minutes later, I got a call from their room. I went to their room per their request. When I entered the room, there was a hole on my ceiling, about the size of a champagne cap, looked fresh too. The groom looked at me ” I swear to god, that was already when they entered”. I sighed. I returned to my desk and called the nice high tier member. I informed her about the damage in the room, which got her all riled up. “Dont you dare charge my card” she told me. “I will …talk to my manager” i said.
I passed it on to my manager in the morning and clocked out. I heard from him later that he didnt want to upset our high tier member so he didn’t charge. He only told to my maintenance to do something about the hole.
I hope this couple doesn’t reproduce.
Edit2: i feel like i should clarify some of your questions to quench your curiosity. 1/ i am Canadian. In Canada, you need to carry your physical driver’s license. The fine is 200cad to 1000cad if you don’t. 2/we do have laws and hotel policies about checking ID and Cc. 3/this is 3rd party booking, meaning we dont have the cc or any info of the original booker. 3rd party will not allow u take extra amount for inc. 4/some said this story fabricated, I am convinced that you dont work in hotel, or hospital admin, bank teller, bartender…etc. Otherwise, u would know this is norm for us to encounter such situation. 5/as an advice, do bring your wallet, Id, money with u when going out. Not because strictly by laws, but to make it easier for everyone to help u.
